Return & Refund Policy
At Solmivia™, customer satisfaction is one of our top priorities.
We want you to feel confident when choosing our smart appliances and lifestyle products. This Return & Refund Policy explains the conditions, procedures, and guidelines for product returns, replacements, and refunds.
1. Return Eligibility
We offer a 30-day return period starting from the date your order is delivered.
To qualify for a return, the item must meet the following requirements:
✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused by improper handling
✔ All original accessories, manuals, and packaging should be included
✔ Proof of purchase or order information must be provided
Products that do not meet these conditions may not be eligible for a refund or replacement.
2. How to Request a Return
Before sending any product back, please contact our customer support team:
Please include:
- Order number
- Product name
- Reason for return
- Photos or details if the item has an issue
Once your return request is reviewed and approved, we will provide the necessary return instructions.
Important:
Please do not send products back without receiving return authorization from Solmivia™. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your order carefully after delivery.
If your product arrives:
✔ Damaged during shipping
✔ Defective or not functioning properly
✔ Different from the item ordered
Please contact us as soon as possible.
Our team will review the situation and provide an appropriate solution, including replacement assistance when applicable.
4. Non-Returnable Items
Certain products and situations are not eligible for returns, including:
- Items damaged due to misuse, accidents, or improper care
- Products without original packaging or included accessories
- Customized or specially prepared items
- Used products that cannot be resold for hygiene or safety reasons
- Clearance or final sale products
- Gift cards or promotional credits
Shipping fees paid during checkout are generally non-refundable.
If you are unsure whether your product qualifies for a return, please contact us before submitting your request.
5. Product Exchanges
If you received a defective item or need a different product solution, please contact our support team.
For faster service, we recommend:
- Requesting a return or replacement review
- Completing the approved return process if required
- Placing a new order for the desired replacement product
Exchange availability may depend on product inventory.
6. Refund Process
After your returned item arrives and passes inspection, we will notify you regarding the refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Processing usually takes up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the processing period, please contact us:
7. Return Shipping Information
For approved returns, Solmivia™ will provide the required return instructions.
Please wait for confirmation before shipping any item.
Return shipping arrangements may vary depending on the reason for the return and the condition of the product.
8. Order Cancellation Requests
Because we begin preparing orders quickly, cancellation requests must be submitted as soon as possible.
Please contact us within:
12 hours after placing your order
Once an order has entered fulfillment or shipment processing, cancellation may no longer be available.
9. International Orders
For customers outside the United States:
- Return shipping costs may vary depending on location
- Customers may be responsible for applicable customs fees or international shipping charges
- Additional processing time may apply
Please contact our support team for specific return guidance.
Contact Us
If you have any questions regarding returns, refunds, replacements, or order concerns, our customer service team is ready to help.
Solmivia™ Customer Support
📧 Email:
service@Solmivia.com
Company:
MISA California Inc.
Thank you for choosing Solmivia™.
We are committed to providing thoughtfully designed smart products and a customer experience you can trust.